Greengage Terms of Use

Greengage provides live and recorded video streaming content and services that allow audience members to watch arts performances ("Greengage content") over the Internet to certain Internet-connected TVs, computers and other devices.

These Terms of Use govern your use of our service. As used in these Terms of Use, "Greengage service", "our service" or "the service" means the service provided by Greengage for discovering and watching Greengage content, including all features and functionalities, recommendations and reviews, the website, and user interfaces, as well as all content and software associated with our service.

  1. Free access and discounts

1.1. Your access to Greengage performances may start with a complimentary or discounted ticket. The duration of your access will be specified during sign-up and is intended to allow new audience members to try the service.

1.2. Eligibility for free access or discounts are determined by Greengage at its sole discretion and we may limit eligibility or duration to prevent abuse of these benefits. We reserve the right to revoke any free access or discounted access if we determine you are not eligible. For combinations with other offers, restrictions may apply.

1.3. In the event that your free access or discount is linked to a future bill or billing cycle, you will be charged at the end of the free access or discounted access period unless you cancel before the last day of the period. If you have any questions about future billing or dates, please contact Greengage on

  1. Billing and refunds

2.1. Prices are clearly marked for all Greengage shows. By purchasing a ticket, you authorise Greengage to charge your Payment Method (e.g. credit card) with the associated amount.

2.2. If your card is declined for any reason, you will not receive access to the show.

2.3. Unfortunately due to the nature of our online shows, we cannot offer a refund.

2.4. We may change our prices or pricing plans from time to time. However, any price changes or changes will be clearly communicated. You will never be charged extra for something you bought at a lower price previously.

3. Greengage service

3.1. Greengage's performances are for a general audience unless specified.

3.2. The Greengage service and any content viewed on the service are for your personal and non-commercial use only and may not be shared with individuals beyond your household. No right, title or interest shall be transferred to you. You agree not to use Greengage service or any of its content for public showings or performances.

3.3. Greengage uses Vimeo as its video server. Although Vimeo is available in many countries, there are exceptions. If you are not sure whether or not you will have access, please check Vimeo's terms of use here.

3.4. At this time, Greengage performances are not available for download or offline viewing.

3.5. You agree not to archive, reproduce, distribute, modify, display, perform, publish, license, create derivative works from, offer for sale, or use (except as explicitly authorized in these Terms of Use) content and information contained on or obtained from or through Greengage. You also agree not to: circumvent, remove, alter, deactivate, degrade or thwart any of the content protections in the Greengage service; use any robot, spider, scraper or other automated means to access the Greengage service; decompile, reverse engineer or disassemble any software or other products or processes accessible through the Greengage service; insert any code or product or manipulate the content of the Greengage service in any way; or use any data mining, data gathering or extraction method. In addition, you agree not to upload, post, e-mail or otherwise send or transmit any material designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with the Greengage service, including any software viruses or any other computer code, files or programs. We may terminate or restrict your use of our service if you violate these Terms of Use or are engaged in illegal or fraudulent use of the service.

3.6. The quality of the display of the Greengage content may vary from device to device, and may be affected by a variety of factors, such as your location, the bandwidth available through and/or speed of your Internet connection. HD, Ultra HD and HDR availability is subject to your Internet service and device capabilities. Not all content is available in all formats, such as HD, Ultra HD and HDR. A download speed of at least 5.0 Mbps per stream is recommended to receive HD content (defined as a resolution of 720p or higher). A download speed of at least 25.0 Mbps per stream is recommended to receive Ultra HD (defined as a resolution of 1080p or higher) and HDR content. You are responsible for all Internet access charges. Please check with your Internet provider for information on possible Internet data usage charges. The time it takes to begin watching Greengage content will vary based on a number of factors, including your location, available bandwidth at the time, the content you have selected and the configuration of your device.

4. Miscellaneous

4.1. Governing Law. These Terms of Use shall be governed by and construed in accordance with the laws of England and Wales.

4.2. Unsolicited Materials. Greengage does not accept unsolicited materials or ideas for Greengage content, and is not responsible for the similarity of any of its content or programming in any media to materials or ideas transmitted to Greengage.

4.3. Customer Support. To find more information about our service and its features or if you need assistance with your account, please visit the website ( If you need in-person help, please email us at

4.4. Survival. If any provision or provisions of these Terms of Use shall be held to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions shall remain in full force and effect.

4.5. Changes to Terms of Use. Greengage may, from time to time, change these Terms of Use. We will notify you at least 30 days before such changes apply to you.

4.6. Electronic Communications. We will send you information relating to your access to Greengage or its content (e.g. confirmation messages, access passwords, invoices, notices) in electronic form only, for example via emails to your email address.

Last Updated: 12 August 2020